Effective date: 15-08-2026
Last updated: 15-08-2026
West Island Mental Health, operated by 17743548 CANADA INC., is
committed to protecting the confidentiality and security of personal
information in accordance with applicable Quebec privacy legislation.
Information We Collect
We may collect personal information when an individual visits our
website, submits an inquiry, requests an appointment, communicates
with us or uses our online booking services.
This information may include:
– Name and contact information
– Telephone number and email address
– Appointment preferences
– Requested service
– Information voluntarily provided about mental-health concerns,
symptoms or reasons for seeking services
– Information submitted through appointment, contact or intake forms
– Technical information, such as IP address, browser type, device
information and cookie preferences
Visitors should avoid submitting urgent or unnecessarily detailed
medical information through the general website contact form.
Purposes of Collection
Personal information may be used to:
– Respond to inquiries
– Determine which service or clinician may be appropriate
– Coordinate and manage appointments
– Communicate administrative information
– Process bookings and payments
– Maintain the security and functionality of the website
– Meet professional, legal and regulatory obligations
– Improve our services and website
Consent
By voluntarily submitting personal information, an individual consents
to its collection, use and communication for the purposes explained at
the time of collection and in this policy.
Consent may be withdrawn, subject to applicable legal, professional
and contractual restrictions. Withdrawal of consent may affect our
ability to provide certain services.
Service Providers and Disclosure
Personal information may be processed by authorized service providers
that support our operations, including:
– Website hosting and maintenance providers
– Email and communication providers
– Appointment-management and clinical-record platforms
– Payment processors
– Information-technology and security providers
– Analytics providers, where consent has been provided
These providers are only given access to information reasonably
necessary to perform their services.
Information may also be disclosed where required or permitted by law,
or with the individual’s consent.
Information Outside Quebec
Some authorized technology providers may store or process information
outside Quebec or Canada. Where applicable, reasonable measures are
taken to assess and protect personal information before it is
communicated outside Quebec.
Cookies and Similar Technologies
The website uses necessary cookies for security and basic
functionality. Optional analytics, preference and marketing cookies
will only be activated according to the visitor’s consent choices.
Visitors may accept, refuse or modify their cookie preferences through
the Manage Consent tool. Additional information is available in our
Cookie Policy.
Retention and Destruction
Personal information is retained only for as long as reasonably
necessary to fulfill the purposes for which it was collected and to
meet applicable legal, contractual and professional obligations.
When information is no longer required, it is securely destroyed or
anonymized in accordance with applicable requirements.
Security Measures
West Island Mental Health uses reasonable administrative, technical
and physical safeguards appropriate to the sensitive nature of the
information it holds. No electronic transmission or storage system can
be guaranteed to be completely secure.
Individual Rights
Subject to applicable law, individuals may request:
– Access to personal information held about them
– Correction of inaccurate or incomplete information
– Withdrawal of consent, where permitted
– Information about the use and communication of their information
– A copy of computerized personal information in an applicable
structured and commonly used format
– Review of a privacy concern or complaint
Identity may need to be verified before a request is processed.
Privacy Complaints
Privacy questions, requests and complaints may be submitted to the
person responsible for the protection of personal information.
Complaints will be reviewed confidentially and responded to within the
period required by law.
Privacy Officer
Maria Amato
Privacy Officer / Person Responsible for the Protection of Personal Information
Operated by 17743548 CANADA INC.
West Island location:
620 St-Jean Boulevard, Unit 203
Pointe-Claire, QC H9R 3K2
South Shore location:
3234 Taschereau Boulevard, Suite 203
Greenfield Park, QC J4V 2H3
Telephone: 514-652-6650
Email: info@westislandmentalhealth.com
Policy Changes
This policy may be updated to reflect changes in our practices,
technology or legal obligations. The updated version and revision date
will be posted on this page. Where required, notice of material
changes will also be provided by an appropriate method.